If you are receiving some of the emails and not others, check the filter settings. If you start receiving emails after enabling your anti-virus, you can add Thunderbird to the safe application so it won’t mistakenly consider your emails as viruses. You need to uninstall or temporarily stop your antivirus to make sure if that’s the issue. Often times, antiviruses can be the cause for not being able to receive new messages since they might mistake them for viruses. A temp fix is to disable it by using an add-on called “Disable DHE”. But it does not recommend at all since it puts your data at risk from hackers. Unfortunately, there is nothing can be done with this issue except updating the email provider with this important security update. Most modern and popular email providers like Gmail supports this, but other lesser known and personalized email services may not. If your email provider doesn’t support this, it will cause issues while connecting with the client. This is across all Mozilla products including Firefox browser. In newer versions of Thunderbird, the issue can be caused by Logjam patch included in recent updates. Enter the new password correctly to instate the connection with the servers. Now restart Thunderbird and it will automatically prompt you to enter the password. Open ‘Tools’ –> Preferences –> Edit Preferences –> Go to ‘Security’ –> ‘Passwords’ –> ‘Saved Passwords’ –> Click the account and then click ‘Remove’. If that’s the case, you need to update it on Thunderbird as well so it can connect with the servers without issues. Therefore, some users forget that they changed the account password. It will show logged in but there wouldn’t be any error or activity. Passwordĭid you recently change the password of your email account? If so, Thunderbird (and neither does other clients) doesn’t instantly log you out of your account. If you can receive email there, that most certainly means that your account configuration is the cause. Log in to your email account from other locations, such as we-based interface, your android or iphone, etc. Even extreme slow speed can sometimes result in not being able to receive emails. Also, check if the internet is running fine. You can also check with your administrator if you are on the corporate servers to see if the problem is from the server side, and not from Thunderbird side. Sometimes, their servers can be down or may be they are having some technical problems. Server StatusĬheck your email provider server status. Check if IMAP, POP setting in Thunderbird, or other protocols are correctly set. Check if the values/properties in Thunderbird match that of the actual email provider. Make sure all the settings while adding the email account were correctly entered. But some of them are not so obvious and you might have to dig deeper to get to the root of some of those issues.
Some of them are just obvious but easy to miss improper settings while setting up the account. There can be several reasons why Thunderbird cannot receive emails. Today, we are taking a look at the issue not being able to receive emails in Thunderbird and what you can do about it.
Troubleshoot – Not Receiving Emails in Thunderbird And it’s commonly seen, not just with Thunderbird but with many other email clients, that users are not receiving emails as expected in Thunderbird. If one of which stops working, it stops being of any use. However, it’s major job is to allow you to send, receive, and manage emails. Being free doesn’t limit it’s functionality at all and the added benefits of third-party extensions can help get more out of it. Due to such properties, Thunderbird is one of the most popular email clients. It’s free, it’s open-source, and it’s cross-platform, meaning it can work in Mac, Windows, and even Linux.
Not Receiving Emails in Thunderbird? Here are some of the troubleshooting advice to fix it.
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